Support

Support for every DCA hardened image is included in the hourly software price.

How to reach us

Email support@dcassociatesgroup.com. We respond on business days (US Eastern). Include the product name, AWS region, and instance type; never include credentials or key material.

What support covers

• Image operation: boot, systemd services, first-boot initialization.
• The hardening baseline: SSH policy, firewall defaults, IMDSv2, service bind policy.
• Launch issues: 1-Click and EC2 console launches, security-group recommendations.

Application-level engineering (query tuning, cluster design, custom configuration) is outside image support scope.

Security reports

Report a suspected vulnerability in any image to support@dcassociatesgroup.com with subject "SECURITY". Images are rebuilt, scanned for HIGH and CRITICAL CVEs, and republished on a regular cadence; verified reports are prioritized into the next rebuild.

Refunds

Usage-based hourly billing; charges stop when instances are terminated. Contact support@dcassociatesgroup.com for billing questions.